International Gambling Conference 2018
12th February - 14th February
We are writing to express our gratitude for the outstanding job Glen Bailey did in ensuring that the recent Internation Gambling Conference ran smoothly.
The biennial conference has been held at AUT since 2014 and is a significant event for the whole event sector, locally and internationally. As with any conference, there is a considerable amount of work that goes into planning and resourcing of an event this size. This year was particularly challenging as we didn't have a project manager so we relied on Glen to cover many of those additional tasks.
For this particular conference, securing accommodation options was extremely challenging but Glen aqain showed his outstanding skills in finding available rooms.
Several delegates commented that the conference was well organised and the venue was also praised. Some even described it as "the best IGC yet".
We are delighted with the positive feedback we have received and the success of IGC 2018.On behalf of the conference committee, we would like to express our sincere gratitude to Glen for the big part he played in success.
Director Communications and Marketing
Centre Problem Gambling Foundation of NZ
Australasian Association for Theatre,
Kia ora Lauren.
Allow me to express my gratitude for your tremendous contribution to this year’s Australasian Association for Theatre, Drama and Performance Studies (ADSA) conference (27-30 June). It’s hard to imagine how little we knew of what we were getting into when we began the journey over a year ago. You’ve kept us steady-on throughout, not simply managing the logistics and holding the budget, turning them from hugely daunting prospects into ordinary business, but also helping us to sustain the integrity of the event.
Theatre & Performance, Design & Creative Technologies Faculty Office (DX)
28th New Zealand Conference on Microscopy
I would like to commend AUT Hospitality Services and in particular Glen Bailey for their efforts in ensuring that our Microscopy Conference held last week was very successful and ran very smoothly. I have had several comments from delegates noting how much they enjoyed the meeting; what great facilities we had for presentations, the trade displays and general mingling, and how much they enjoyed the food. Credit and thanks must go to all those involved.
However, our biggest debt of gratitude must go to Glen: who has supported us through the process with great professionalism, calmness and approachability; who has taken care of so many of the administrative tasks that plague any undertaking such as this; and finally who was always there when we needed him. His abilities are a wonderful asset for you to have.
I would have no hesitation in recommending both Glen and AUT Hospitality Services for anyone wishing to organise such a conference in the future.
Plant & Food Research
Auckland 2016 Youth Sailing World Championship
I would like to thank AUT Hospitality Services for the amazing job you did for catering the whole event and hosting the Closing Ceremony for the 2016 AON Youth Sailing World Championships.
We had over 600 sailors and Coaches from 64 countries, all with different food requirements and you handled it a breeze. Nothing was an issue and you just got on and altered the food as the requests came in. We also wanted to trial a lunch ordering system, so each person could choose their own lunch. Again this was no issue for you and was easily handled by your team. This was much appreciated by all the competitors who have such different food requirements.
Being a sailing event, we required so much flexibility in timing, due to the variability of wind conditions. Again this was taken in your stride and dealt with so easily meaning as an organiser we didn’t need to worry about anything to do with catering. We could just send a quick text or email explaining what was happening on the water and you dealt with everything at your end.
For the Closing Ceremony/Prizegiving, you convinced us that the atrium was the right place to hold such an important part of our event. You were correct. It was an amazing venue for us. The four levels gave everyone a great viewing area and Jack with his AV team were more than amazing. They took on all the requirements from international media plus the event organisers and worked to produce a World Class event, with very little lead in time. The food for 800 people had excellent reviews as did the relaxed but still sophisticated atmosphere of the venue. The security dealt with 600 teenagers really well, and handled any issues quickly and subtly, making sure the event was a huge success. It was definitely an excellent choice of venue.
Thank you for all your time and effort you put into the event.
Australian and New Zealand Student Services Association Conference 2016 (ANZSSA)
Congratulations to you and your team for delivering an outstanding event experience. I have attended many conferences both as a delegate and an exhibitor, at universities and convention centres so I speak from experience.
Thank you for organising the booth, and all my resources in a very cooperative manner. The music throughout the event really made everything more enjoyable too. This was a good addition to the event, that I haven’t seen done before.
The catering staff have done an outstanding job, from the quality of the food to the great customer service experience including clearing plates and cups with the speed of light, keeping an eye on supplies and offering help wherever they could see an opportunity. And all of this delivered with a smile! Your team delivered a highly professional service and made us feel welcome and valued.
Director Australia, Warwick Employment Group
Paramedics Australasia International Conference
17th November - 19th November 2016
On behalf of the Organising Committee I would like to thank you for all your support and assistance with making our 2016 Paramedics Australasia International Conference (PAIC) a huge success. As you know this is usually convened in Australia so we were very much ‘on show’ both as AUT and as New Zealanders. I am happy to report that all the feedback has been extremely complimentary. Specific comments addressed the quality and aesthetics of the conference facilities, the helpfulness of the staff and the general ‘can-do attitude’ if any complexity was encountered. The delegates from around New Zealand and from Australia have left saying that this was the best PAIC yet and we are very proud to have been able to host a conference with such a high level of delegate satisfaction.
Conference Committee Member
Senior Lecturer in Paramedicine
Auckland University of Technology
4th World Journalism Education Congress
14th July - 16th July 2016
I am the UNESCO commissioner associated with that organisation's sponsorship of the WJECongress held over the past few days in Auckland.
The congress has been excellent on many levels.
But I particularly wanted to acknowledge the hospitality conference team whose organisation throughout the period leading up to the event, and leadership during it, has been simply exceptional. Glen in particular has been outstanding and his professionalism is both a credit to him and to AUT. It is no small feat to pick up a project half way through as he did, and to manage it so consummately. And to maintain that level of performance over long days , managing people from different countries and nationalities with many demands.
Can I also say that the quality of food and beverage, the service provided, the technical support and the quality of the young people who looked after all the conference delegates was simply wonderful. They are deserving of much praise and thanks.
I do so here. I hope you will pass on these comments to all concerned, with our appreciation.
Congratulations to you and your team on managing this excellent event - you should be very proud.
New Zealand National Commission UNESCO
New Zealand Association for Economists Conference (NZAE)
29th June - 1st July 2016
My deepest gratitude to your excellent work and coordination that leads to the smooth running and success of NZAE. All comments we heard from delegates are all extremely positive. The food was excellent, so please do pass this message along to other staff who helped and worked in the background! (This is not vain praise; last year our conference was held in a Wellington venue and the catering service was horrible in many ways.)
I myself will be the convenor for NZAE 2018. There’s strong support from delegates (and myself) to come back to AUT. I personally very much wish to work with you again in 2018 once we confirm the venue (later this year)!
Many thanks for your help as always,
Lydia Pik Yi Cheung
Auckland University of Technology
Official Visit of Indian President to New Zealand at AUT
2nd May 2016
To you all
We just wanted to ensure that you received a very big thank you from VCO for the substantial effort you made in ensuring that the visit to AUT by the Indian President was a meaningful ( in terms of the opportunity this provided for him to meet with Indian students in NZ) and successful event.
We very much appreciate the effort it takes to organise these kind of events and you did it exceedingly well.
Thank you very much.
The Department of Internal Affairs Te Tari Taiwhenua
International Maori Student Event
5th March 2016
Kia ora Simone,
Now that our event has well and truly ended and we are back to normality in our department, I just wanted to express my sincere thanks to you and your team for the outstanding work you showed in ensuring our dinner event with the 30th International Student Noho Marae was a success. Indeed it was a success and we are really happy about the way in which you conducted yourselves.
Simone, you administered the organising of our event with professionalism and understanding. You made us feel that we were in control of our event and assisted us all the way – right up until our event started. Your advice and product knowledge was what we were looking for and your suggestions regarding the decorations were helpful and were exactly what we envisioned. Thank you for your patience as we did spend a lot of time and energy going back and forth with emails as I kept changing what we ordered. You showed tremendous patience through this and I wanted to say thank you.
Thank you for also being flexible pertaining to the ordering of extra items such as the lamb on a spit and purchasing of oysters in half shell.
I would also like to express my thanks to Jon and his catering team for such an outstanding job in the preparation, the cooking and service of our dinner on the Saturday night – a job well done! All the waiters and waitresses were so professional and ready to help at a moment's notice.
We had such a wonderful night that our VIP guests are still echoing praise about how well everything went and how much they all enjoyed the whole dinner experience. This is why we had asked the dinner crew to come out and receive our thanks by the whole venue showing their appreciation through singing a song to them.
Once again thank you. In the future, I will be sure to recommend your services to others in and out of the University.
Waikato, Ngāti Mahuta ki te Hauāuru, Tahaaroa.
Te Ara Poutama
Auckland University of Technology
Symposium on Second Language Writing
19th November 2015
"I'm a delegate here with the SSLW conference, and I just wanted to write a note to say how very impressive the catering has been. The food has been absolutely phenomenal, and Jon and his team have been very much on top of things, and professional in every respect. As a vegan, my dietary needs have never been so thoughtfully catered to; I'm truly grateful not to have been left out of the culinary delights of the event. I would attend another event at this university just for the pleasure of eating here".
Thank you for such excellent food and service.
Symposium on Second Language Writing
19th November 2015
"Please pass on my thanks to the Catering team – what a great effort! They made New Zealand proud.. The food was varied, tasty, beautifully presented and so well organised. The staff worked hard and were ever so professional. I think it is the best catering I have had at a conference. (I overheard many similar views)".
28th October 2015
"I just wanted to drop a line to convey my appreciation for the service and assistance provided both in the lead up to and the weekend of our Pre-season Camp at the Millennium.The facilities at both the Lodge and the Millennium were of the highest standard and the assistance provided by Jason and the other Staff members over the weekend was outstanding. A big Thanks also to Debbie and her catering Staff – The food provided was very well received by the Players and Staff alike.I look forward to utilising the facilities for other Camps and would happily provide recommendations to other groups who are considering using the Millennium for their Club Training Camps etc".
Young Enterprise Scheme Regional Awards for Central Auckland
20th October 2015
"Thank you for all your wonderful support as always on Tuesday night with me event! It was bar far our BEST Awards event this year! I LOVED every moment of it and the AUT staff were so AMAZING and helpful".
NZ Post Day
20th October 2015
"I would like to take this opportunity to thank you both for all the organising that went on behind the scenes to make yesterday such a wonderful event. The responses I have had back so far have only been positive, especially the lunches – those sandwiches were wonderful".
Brad and Kat Wedding
29th September 2015
"We would like to thank you once again for your help leading up to the wedding and on the day - you guys really went above and beyond helping us with the table decorations. Everybody loved the food and we have heard plenty of people say it was the best food they have ever had at a wedding so please pass that on to your chef. It was also pretty cool taking a walk around back and seeing the service team in action".
CPO Expo – Auckland Council
9th September 2015
"Just wanted to say a big thank you for everything you have done in helping us with our CPO Expo this morning. We have received some really great feedback about the event and could not have made it such a success without all the help and support from you and the other team members at AUT".
Postgraduate Research Symposium
"I just wanted to thank you and the awesome team that worked to make our Postgraduate Research Symposium a huge success! This was the best year in all the 9 years it has been running, thanks to the magnificent team you organised for us on the day. A huge thank you to Joseph and Jordan for providing the technical support that we so needed on the day - you guys are brilliant. And finally, thank you to the catering team - our evaluation feedback has complimented the food that was provided on the day, especially the lunch menu!! As always, I look forward to working with you and your team again for the next up and coming postgraduate events".
11th July 2015
"I just wanted to pass on my thanks and those of the committee for all your help in ensuring a smooth running conference last week. Many of the delegates commented on the organisation and the wonderful facilities that you have at AUT. Can you also please thank the hospitality staff and the AV staff who dealt with our every request efficiently and without fuss. It was great to have a relaxing weekend afterwards".
FIFA Workshop at AUT Millennium
9th July 2015
"Anna, Jason and myself would also like to thank AUT Catering for the fantastic service, food and being so flexible with the changes to the menu and numbers as mentioned in Lyn's email. It is so great to know that that they had such a fabulous all round experience here at AUT Millennium, great team work by all. I now have a chance to send you a HUGE MESSAGE OF THANKS for all your great assistance, cooperation and friendship during the abovementioned Workshop – you were truly outstanding and I would be most grateful if you could please forward to the General Manager of AUT Millennium as I would like the "powers that be" to know just how amazing you guys are. Let us also not forget the AUT catering as this team worked so well to accommodate us and all the changes that were requested".
22nd May 2015
"It was excellent and the room fabulous. Also thank you to the events person who sorted our catering – he was lovely and very professional with setting up and ensuring not to make any noise to disturb the session. Excellent Again, lovely to work with your team on our events".
New Zealand Registered Architects Board
18th May 2015
"Firstly I just really want to personally say a very big thank you for absolutely everything. You were absolutely brilliant to work with and so helpful and accommodating to us on every degree. I just can't find the words today to praise the assistance we were given".
The venue itself, the food, the staff, everything was excellent to a standard far superior to that we have received in some 5 star hotels we have used in the past.
Orbit Travel Presentation to AUT Staff
30th April 2015
"Just wanted to say, thank you… for accommodating my short notice catering request for the Orbit Travel Presentation to AUT Staff yesterday. Comments from those who attended said the food was delicious and beautifully presented. Once again, Simone to you and the Events team, a big thank you".
AUT Millennium Campus
18th April 2015
"We just wanted to say thank you, thank you, thank you for helping us run such a great awards dinner. The venue looked terrific. Please pass on our thanks again to the catering staff. The food was excellent and they were really professional and timely".
22nd April 2015
A huge thank you for all the hard work that went into Project 15.
"I'd love to thank everyone by name, but that will take forever, so please, extend our sincere thanks and gratitude to all of the people in your team that worked so hard to ensure a successful event for us".
17th April 2015
"On behalf of Shen and I (and of course Kristina) I would like to thank you for all your help (I know Kristina has said it below) - your team were AMAZING!!!!!! They were always there to help and to ensure that things ran smoothly and very very accommodating. Please send my regards to all of the staff and yes!!! Of course we will use you again"!
15th April 2015
"Thanks again to everyone in the team today for making the AUT/Samsung lunch event such a success. I was incredibly impressed with the food, and smoothness of the whole process – first class service".
NZ Water polo Celebration Event
19th September 2015
"I just wanted to thank you and your team of chefs and staff for the beautiful food served at the NZWP Celebration Event in aid of our successful bid to run the Youth Women's World Champs in 2016. The evening was small but hugely successful hence my email. I am now looking forward to working with you and your team in 2015 and 2016 when we put on a number of events leading up to and including the World Champs. Again, thank you all very much. Word of mouth is worth so much and it is good to see friends of our sport now using this beautiful facility."
NZ Water Polo
Australasian Computer Science Week
7th December 2014
"I have really appreciated the advice and support your team have provided, and the care and attention to detail to make sure that our 200 or so international guests have had a great experience. I will leave with a strong impression of AUT as a highly professional University that can be relied upon to host a conference with both style and manaakitanga".
News Works awards evening
2nd October 2014
"Just wanted to say a huge thanks to the three of you for your help and efforts with our Newspaper Advertising Awards event last Thursday night. It all went off fantastically, we've had excellent feedback across the board and everyone is really happy with the way it turned out. The venue – both the downstairs foyer and awards ceremony room worked really well for us and we thought the layout with the signage and lounge-style seating worked well too. Big thanks also for the help with the AV Jack and Joseph, presentation and videos went through without a hitch, which was great!"
Marketing Manager, News Works NZ
NGL Careers Day
"I just wanted to send you a message to say thank you so much for all your help and organising the food for the NGL Careers Day event on Friday. It was very well received. Both the morning tea and lunch were delicious and you did well catering for all taste buds and dietary needs!! Thank you for all your help on the catering and for organising the fantastic venue- they both worked perfectly!"
Marketing Executive, Fujixerox
Shadow a Leader
"Thank you for all the hard work put into the Shadow a Leader breakfast and luncheon today, everything went really well. THANK GOODNESS!!! Food was fantastic and thanks also for responding so immediately to timing changes, you are wonderful!"
HERDSA Conference 2013
"This is just a short note to say many thanks for all the efforts to make the conference a success. It was a huge operation that depended on many areas of AUT all working together, and as convenor I'm most grateful for all your support. We are still working through all the feedback but there are many positive comments and accolades for the stunning building and AUT facilities, the outstanding catering, tech infrastructure, and overall quality of hospitality and events organisation. I think we have demonstrated convincingly that AUT can hold a sizable international conference in WG and put on a really good event."
US Election Event
"I just want to express my thanks and admiration for the professional way you managed yesterday's US Election Event. As you saw, it was a great event and our American friends were impressed. It wouldn't have happened without your efforts. Again … thanks."
Director of Corporate Relations, AUT University
HERDSA Conference 2013
The Higher Education Research and Development Society of Australasia (HERDSA) 2013 conference was managed by the AUT Hospitality Services conference team in early July. Derek McCormack, AUT's Vice Chancellor included the HERDSA Conference in an all staff email, hailing the conference as one of his highlights of the year:
"The conference was a huge success – with many participants rating it the best ever. The 350 delegates (drawn from six countries) participated in numerous and varied parallel sessions and heard three international keynote speakers, together with AUT's own Dr Ella Henry (Te Ara Poutama) who delivered the closing address. Just a short note to say "THANK YOU" for the wonderful event that you've assisted us with. We've had raving reports about the professional and excellent service you and your team provided. So again, from the bottom of my heart, thank you so much for everything!"
University of Pretoria
"We were delighted with last night's celebration and Carol and I want to say how much we valued your input and support. The feedback has been overwhelmingly positive and we are extremely grateful to you and your team for the extremely professional service throughout. Would you please pass on our sincere thanks to the team."
NZ Water Polo
"On behalf of NZ Water Polo, I would like to thank you for your assistance on Saturday night with the Gala Dinner held at the Finish Line Restaurant and Bar, Millennium Institute.Your staff were at all times professional and well groomed. The food was fabulous and beautifully presented. I was delighted at the length you went too to ensure the night went off without a hitch and it DID!! Please pass on my thanks to your staff who went beyond the call of duty to help with anything."
NZ Water Polo
"I just wanted to say and big thank you to you and your team for hosting us so brilliantly on Thursday. We all love your venue and your staff. Day went off without a hitch and I know I have you to thank for that. I hope I get to work with you again."
"I just wanted to thank you for your excellent service and support for my YES Face to Face Teacher training day on January 22nd at AUT.The day went smoothly and was very successful thanks mostly to your organisational skills and flexibility. I really appreciate all the effort you put in. As we are a charity and often don't have the funding to secure good venues with great service, but AUT surpassed all of the other places I've facilitated in."
Training and Resource Manager, Young Enterprise Trust
"Thank you very much for putting in such a lot of thought and hard work in helping us launch our Career Capable Auckland event, yesterday! It was a real success from our point of view and right through the evening, we heard many, many lovely comments from our guests about the whole programme, venue, food etc. – it would not have been possible without your input and of course AUT's generosity! So, thank you once again!"
Career Consultant, Careers New Zealand
"The venue and catering was perfect. It's a great venue to run these type of events. Thanks for all your help in organizing things. The final amount is exactly what we were expecting so happy for you to proceed with invoicing our accounts team. Many thanks"
Technology Evangelist, Microsoft New Zealand Ltd
"The venue was great, as was the waiter who looked us all very well. The food was very suitable, fresh and colourful. No complaints. Also our sincere thanks for being able to accommodate our needs so well at such short notice – very impressed. I also appreciated your professionalism; follow up and down to earth approach, thanks."
Chief Executive Officer, The National Foundation for the Deaf inc.